Refund policy
We have a 30-day return policy for defective or damaged items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@julian-and-co.com. Please note that returns will need to be sent to the following address: Pixix, Samseong-Ro 212, 15-506, 06284 Gangnam-gu, South Korea
If your return is accepted, we'll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@julian-and-co.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.
Return Shipping Fees & Address
Customers are responsible for the shipping costs of returning their items to our warehouse in South Korea. This includes all international shipping fees, custom duties, and taxes. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For EU returns, customers are responsible for international shipping costs to our South Korea warehouse, which may be higher than the product value.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@julian-and-co.com.
Change of Mind (Non-Returnable): As our products are curated and specialized, we do not offer returns or refunds for a change of mind, dissatisfaction with style/color, or accidental orders. All sales are considered final unless the item is proven to be defective or damaged upon arrival.
Defective or Damaged Items: We only replace or refund items if they are defective, damaged, or if you received the wrong item. To be eligible, you must:
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Contact us at support@julian-and-co.com within 24 hours of delivery.
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Provide clear photographic or video evidence of the damage and the original packaging.
Exchanges: Since we do not accept returns for change of mind, we do not offer exchanges. Please double-check your order before completing the purchase.